Product and launch
Ask about app behavior, exports, Pro scope, or the public launch timeline.
Email support@borealbit.comSupport
Questions about tinnitus records or launch status?
Email support for product, privacy, or launch questions. For medical symptoms or urgent concerns, contact a qualified healthcare professional.
Before you email
ProductDescribe the screen or action
PrivacyShare only what is necessary
SymptomsUse professional medical care
Choose the right path
Clear scope, fewer handoffsPrivacy questions
Read how on-device records differ from information you voluntarily send by email.
Review privacy boundariesSymptoms or urgent concerns
Sudden hearing loss needs immediate medical care; do not wait to finish a diary. Seek emergency care for tinnitus with new facial weakness or spinning dizziness, or after a head injury. Contact a clinician promptly for heartbeat-like pulsing. Arrange assessment for persistent, worsening, one-sided, or bothersome tinnitus. This website cannot triage you.
Read the medical boundarySteps you can follow
Restore a purchase, move a backup, review permissions, or troubleshoot exports and Watch sync. The app is not publicly released yet; these instructions describe its implemented workflow.
Open the app help guidePrefer to understand first?
The FAQ covers product scope, privacy, Pro, and medical limits.
Start with the published answer. If it does not resolve your question, email support with only the details needed to explain the issue.